PRIVACY

We fully comply with the Data Protection Act 1998 & we are working to fully comply with the General Data Protection Regulation 2018 We respect your privacy. This privacy policy sets out how Opec Ltd uses and protects any information that you give Opec Ltd when you use this website or our email systems. All information collected by Opec Ltd is covered by the Data Protection Act 1998 and subsequent amendments, Opec Ltd are registered with the Information Commissioners office and as a Data Controller we are required to safeguard the privacy of your information. We are also working to fully comply with the New EU Directive GDPR that goes into operation 25 th May 2018. As an ISO9001 company we already follow very strict rules on how we do business. This should assure you that we always follow strict Data Protection policies day to day. The New EU ruling is there to further protect you and your details.

Opec Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or emails, then you can be assured that it will only be used in accordance with this privacy statement. Opec Ltd may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. However, should we wish to change the conditions under which you first provided your information we will contact you first. This policy is effective from 25 th May 2018

What we collect

We may collect the following information:

• Your name and job title
• Your contact information including company name, address, telephone and fax numbers and email address
• Other information relevant to customer surveys and/or offers
• Credit and debit card details for payments made over our e-commerce system (These are not stored on-line and destroyed after a single use. They are also protected by SagePay)

What we do and do not do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular, for the following reasons:

• To complete your order or enquiry
• For our internal record keeping or invoicing
• To improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You have the option to opt-out by emailing us at privacy@opec.co.uk
• We may periodically send promotional letters and/or catalogues, special offers or other information which we think you may find interesting using the address details which you have provided. You have the option to opt-out by emailing us at privacy@opec.co.uk
• From time to time, we may also use your information to contact you for market research purposes
  We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. You have the option to opt-out by emailing us at privacy@opec.co.uk
• We DO NOT make the information available to third parties unless we are required by law to do so
• We DO NOT use the information to make automated decisions

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We use SagePay for all secure online transactions.

We have a signed document in our GDPR file from all members of staff. The document covers training carried out where all members of staff have been trained on how we handle and dispose of all sensitive customer information including credit card details

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Links to other websites

Our website does contain a link to our other website www.spill-kits-direct.co.uk which may be of interest. However, once you have used these links to leave our site, you should note that we have the same privacy control over the other website and the same security in place to protect you.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by us for direct marketing purposes. (Live 25 th May 2018)
• If you have previously agreed to us using your information for direct marketing purposes, you may change your mind at any time by writing to us at; Opec Ltd, Opec House, Martin Street, Birstall WF17 9PJ or by emailing us at privacy@opec.co.uk or by calling our helpful team on 01924 442701
• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

As mentioned above, we are registered with The Information Commissioners Office and fully abide with their policies. Further information can be found at www.ico.org.uk

Under the Data Protection Act 1998 & General Data Protection Regulation 2018 you may request details of personal information which we hold about you by submitting a Subject Access Request (SAR). In some cases, a fee may be payable. If you would like a copy of the information held on you please write to: The Data Controller, Opec Ltd, Opec House, Martin Street, Birstall WF17 9PJ or by emailing us at privacy@opec.co.uk. As part of our security controls we may ask you to prove your identity before releasing the information.

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